These Terms of Service (these "Terms") govern access to and use of the IronYard application, our CRM-integrated sales productivity, pipeline intelligence and sales coaching platform (the "Service"), provided by Iron Yard Limited ("IronYard", "we", "us", "our").
By creating an account, clicking to accept these Terms, or otherwise using the Service, you agree to these Terms on behalf of yourself and, where you are signing up on behalf of an organisation, on behalf of that organisation (the "Customer", "you"). If you do not agree, do not use the Service.
These Terms incorporate by reference:
If there is a direct conflict between these Terms and a separately signed order form or enterprise agreement between IronYard and Customer, that signed agreement controls.
IronYard connects to a Customer's chosen CRM (HubSpot, Salesforce, Pipedrive, Attio or Zoho) and, optionally, Google Calendar, Gmail and Slack, to provide sales coaching, deal health scoring, pipeline intelligence, forecasting and related features, as further described in the Privacy Policy.
IronYard may add, change, or discontinue features of the Service from time to time. We will use reasonable efforts to give notice of any change that materially reduces core functionality Customer relies on.
3.1 An account must be created with accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 A Customer's account administrator(s) can invite additional team members, subject to any seat limits described in Section 5. An administrator is responsible for managing who has access on Customer's behalf.
3.3 You must notify us promptly of any unauthorised use of your account or any other security breach you become aware of.
4.1 A new Customer signing up directly through the Service receives a free trial of 14 days, with no payment card required to start.
4.2 During the trial, a Customer's account is limited to 3 team member seats, and CRM sync is limited to the 20 most recently created open deals in the connected CRM.
4.3 IronYard may change trial length, seat limits, or sync limits for new trials at any time; changes will not reduce the terms of a trial already in progress.
4.4 At the end of the trial, Customer must add a valid payment method to continue using the Service beyond the limits described in Section 6 (Trial Expiry).
5.1 Paid use of the Service is billed per seat, at the price shown at checkout at the time of purchase, through our payment processor, Stripe. Pricing may change from time to time; we will give reasonable notice of a price change before it applies to a Customer's next billing period.
5.2 Fees are billed in advance on a recurring basis (monthly, unless otherwise agreed) and are non-refundable except where required by applicable law or expressly stated otherwise.
5.3 Customer authorises IronYard, through Stripe, to charge the payment method on file for all fees due. Customer is responsible for keeping billing and payment information current.
5.4 Customer can view or manage its subscription, including cancelling future billing, through the billing portal available within the Service.
6.1 If a trial ends without a valid payment method on file, or if a payment fails and is not resolved within a reasonable period, Customer's account moves to a read-only state: existing data remains visible, but CRM/calendar/email syncing and coaching features stop until a valid payment method is added.
6.2 IronYard will not delete Customer Data solely because an account has moved to read-only status. Data is retained and deleted only in accordance with the Privacy Policy.
7.1 Customer is responsible for ensuring it has the right to connect its CRM, calendar, email, and Slack accounts to the Service, and to authorise IronYard's access to the data contained in them, including obtaining any consents required from its own employees, customers, or contacts.
7.2 Customer will use the Service in compliance with applicable law and will not use it to store or process data it is not lawfully entitled to process, including special category data as described in the DPA.
7.3 Customer is responsible for the accuracy of any data entered into or connected to the Service, and for reviewing and validating any coaching recommendation, score, or output before relying on it to make a business decision. IronYard's outputs are decision support, not a substitute for Customer's own judgement — see Section 8.
8.1 Some features of the Service generate content (coaching guidance, summaries, deal scores, forecasts) using a large language model selected by Customer, as described in the Privacy Policy.
8.2 AI-generated content and automated scores may be inaccurate, incomplete, or unsuitable for a particular purpose. IronYard does not guarantee the accuracy of AI-generated content or automated analysis, and Customer is responsible for independently verifying any output before relying on it for a business, employment, or legal decision.
9.1 IronYard and its licensors retain all right, title and interest in and to the Service, including its software, design, and underlying technology. These Terms do not grant Customer any rights to IronYard's intellectual property except the limited right to use the Service as set out here.
9.2 Customer retains all right, title and interest in Customer Data (as defined in the DPA). Customer grants IronYard the limited right to process Customer Data solely to provide the Service, as described in the Privacy Policy and DPA.
Each party will protect the other's confidential information with at least the same degree of care it uses for its own confidential information of similar nature, and will not disclose it except as necessary to perform its obligations under these Terms, as required by law, or as otherwise permitted under the Privacy Policy or DPA.
11.1 IronYard will provide the Service using commercially reasonable care and skill.
11.2 EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
12.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.
12.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE DPA, AND THE SERVICE WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO IRONYARD IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12.3 Nothing in these Terms limits either party's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
13.1 These Terms take effect when Customer first agrees to them and continue for as long as Customer has an active account, unless terminated earlier under this Section.
13.2 Customer may cancel its subscription at any time through the billing portal within the Service; cancellation takes effect at the end of the current billing period unless stated otherwise at the time of cancellation.
13.3 Either party may terminate these Terms if the other party materially breaches them and does not cure the breach within 30 days of written notice.
13.4 IronYard may suspend or terminate an account that violates these Terms, poses a security risk to the Service, or where required by law, with notice where reasonably practicable.
13.5 On termination, Customer Data will be handled as described in Section 10 of the Privacy Policy and Section 8 of the DPA.
We may update these Terms from time to time. We will update the effective date when changes are made, and will provide reasonable notice of a material change to account administrators, which may include email notice or in-Service notice. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Ireland, without regard to its conflict of law principles. The courts of Ireland will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where applicable consumer protection law grants a different right.
16.1 Entire agreement. These Terms, together with the Privacy Policy and DPA (and any signed order form or enterprise agreement, where one exists), constitute the entire agreement between the parties regarding the Service, superseding any prior agreements on the same subject.
16.2 Assignment. Customer may not assign these Terms without IronYard's prior written consent, except to a successor in a merger, acquisition, or sale of substantially all its assets. IronYard may assign these Terms in connection with a merger, acquisition, or sale of substantially all its assets.
16.3 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
16.4 No waiver. A failure to enforce any provision of these Terms is not a waiver of the right to enforce it later.
Iron Yard Limited Unit 6E, Nutgrove Office Park Rathfarnham Dublin 14 D14 A0X2 Ireland
Email: privacy@ironyard.io